Shipping and Returns Information
When items are in-stock, Cormar Company will ship within 1-3 business days with the shipping method of choice. Cormar Company may use USPS, UPS or FedEx or any of their partners to ship.
Custom and/or Pre-Order:
Custom and/or pre-order items, based on size, may take up to 6 weeks. For example, custom knit socks may take a week to complete, plus shipping. Custom candle order of 100 glass candles for a wedding may take 2 weeks plus shipping. 3 Custom baby blanket may take up to 4 weeks. These terms on custom items will be discussed with you and approved before the creation process begins.
Shipping speed is dependent upon your choice at checkout. Example: If you order an in-stock item on Thursday, it may not ship until the following Tuesday. With ground 3-5 business days, you may not receive the item until the following Thursday, for a total time from order to your door being 14 days. We will make every effort to ship all items as soon as possible.
Returns are not accepted unless an item is defective or shipped in error. Please contact us to resolve any issues you may have with our product. We strive to provide you with the best products and want our customers to be satisfied. Please reach out to us with any concerns you may have. In handmade items, PLEASE view measurements/sizes in the listing provided.
Please note: Depending on your shipping location and time of year, due to flex of wax, rarely candle color may appear “mottled” when unpacking. One use of burning will resolve this. It’s not a defect or cause for concern.